
You have always been able to go up to the desk at the gate and purchase an upgrade, but you would be charged the difference between the fare you paid, and the cost of a full-fare business class seat at that moment. In other words ridiculously expensive. But with this new announcement, although no pricing examples were mentioned, it appears that the costs of the upgrade will likely be fairly reasonable.
As with all promotions or offers there is some fine print, such as having to be departing from a US or Canadian airport, be ticketed on a Tango Plus or Latitude Fare, and it looks like you have to decide at time of check-in, either on-line or at a self-serve kiosk.
Overall it sounds like great news, and a way for a struggling Air Canada to increase revenues, and perhaps open up seats in economy class without having to provide free upgrades. However in the frequent flyer community, red-flags started to go up yesterday regarding the existing upgrade options for status members of Air Canada's frequent flyer program, Aeroplan.
For those not aware, Air Canada provides Elite and Super Elite members with upgrade certificates called SWU (System Wide Upgrade) and SSWU (Special System Wide Upgrade) certificates. These can be used to upgrade Tango Plus fares (with the SSWU) beginning 7 days before your flight for Super Elite members and 4 days in advance for Elite Members or Latitude fares ( with the SWU) anytime before the flight. Now you might be thinking that the paid upgrades are only available 24 hours before the flight, so how would this impact the frequent flyers wanting to use the certificates?
The upgrades that you can attain with the certificates are not automatic if a business class seat is available for sale. They are only available if a special fare class called "I" has space available. Now I am not going to get into the different fare buckets that airlines use to regulate seats and the fares that are paid on a flight, but needless to say Air Canada will reduce the "I" space available before the upgrade windows open routinely, and then you are left to waitlist for the upgrade which sometimes can occur before the day of the flight, but more often than not, you don't find out whether the upgrade cleared until the flight is about to board.
But from an insider at Aeroplan, it appears like the upgrades for purchase will come out of the "I" inventory, which means that if you are using a certificate, your upgrade will have cleared before the upgrades are offered for purchase. If this is indeed the fact, I think it will be good for all involved. Frequent flyers should find their upgrades cleared before arriving at the airport, those without certificates still have a chance at a inexpensive upgrade, and Air Canada should be able to bring in more revenue!


LAST MINUTE UPGRADE
dmq (not verified) on Fri, 07/03/2009 - 12:00I took advantage of the last minute upgrade from Toronto to Halifax; the cost was $210 taxes in one-way, which was worth it for me as I was flying solo. If I was taking my wife it would have been too much for the two hour flight.
Now I am off to China next week, and if I am offered the upgrade fee I will pay it, how much it is I don't know just yet. But US Airways usually charges $500, which for travel from the US to Europe or Asia is a deal. As the flight to China is 13 hours I may be pushed to pay $700 for the upgrade.
I'll keep you psoted on what I pay.
Thanks for the Data Point
Darren Mak on Tue, 07/07/2009 - 12:24First off, thanks for your comment.
I think you touch on the real nice thing about this offer from Air Canada. You can decide about the upgrade, and whether it is worth it, on a case by case basis, just before you are to fly. This time you took the upgrade, next time, you might feel that the cost wont be worth it for that particular day!
I would love to hear whether you are offered it for the long-haul flight!
Asia LMUs
Anonymous (not verified) on Fri, 07/10/2009 - 15:37No chance of getting an Asia upgrade at check-in. Between people who are willing to either
a)Pay for discounted executive class at purchase
b)Pay for a latitude fare and upgrade at purchase with SWU
c)S/E flyers with tons of SSWUs
There are never any open I class fares for the Japan/China/Australia flights
Last Minute Upgrades to Asia
Darren Mak on Sat, 07/11/2009 - 13:08Although I think you are correct that Last Minute Upgrades on Trans Pacific Routes will be more few and far between than other routes, there is evidence that people are indeed being offered them at on-line check-in. This may be a result of the current economic problems, or really good revenue management, but here is a datapoint nonetheless.
Leave a Response